Customer Support

Feedback Desk

Turns your Typeform feedback into insights

Helps you turn your Typeform survey answers into insights with the Feedback to Notion app: Notion pages, a Slack digest and follow-up tasks.

What recruiting it brings

  • 2 agentsAI agents that come with it.
  • 1 screenThe pages of its application.
  • 2 tablesThe data tables it works with.
Uses
typeform
notion
slack

Feedback Desk in action

  1. User: Analyze last week's answers to our Fernlatch survey. Put each insight in our Customer Feedback database in Notion and post the digest in #customer-voice.

  2. Feedback Desk: I ran Feedback to Notion on the 12 responses of the last 7 days of the Fernlatch customer survey. 11 had a written answer: 3 positive, 4 mixed, 1 neutral and 3 negative, with feature requests as the biggest theme. The three unhappy ones each have a follow-up task on your task board: the seat price that doubled with freelancers, a four-day wait on a billing error, and the mobile app that logs Hanna out every day. Each insight has its page in your Customer Feedback database and the digest is posted in #customer-voice. Here is your Insights by theme board.

What it does for you

  • Shows you the app and checks that Typeform is connected
  • Rates each answer positive, mixed, neutral or negative
  • Sorts the feedback into your own themes
  • Creates one Notion page per insight in your database
  • Posts a digest of the week in your Slack channel
  • Adds a follow-up task for each unhappy customer

The applications it runs

Feedback Desk comes with these finished applications. Each one has its own page.

Published by

livecontext

livecontextOfficial LiveContext partner

@livecontext

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