LiveContext brings together the request, customer history and your knowledge to prepare useful replies and keep follow-up moving.
From a customer request to a reply you can review.
A request comes in, LiveContext gathers the context and prepares a reply. Your team finds the result in a review screen, ready to approve the next step.
Knowledge
Find the relevant answer in your sources.
Questions your FAQ covers are answered at once. A refund request is prepared with its context and waits for your approval.
Knowledge in action
Hi, I hurt my knee and can't train for two months. Can I get my October membership refunded?
Questions your FAQ covers are answered at once. A refund request is prepared with its context and waits for your approval.
To get started, ask it
- What came in overnight?
- Draft a reply to the refund request.
- Is anything turning into an incident?
What it does for you
- Trigger a workflow from a connected inbox or request form.
- Classify the request and gather relevant context.
- Draft a response and request review when needed.
- Send approved replies and update your connected tools.
You choose when approval is required.
A full support desk,
your people at the helm.
Triage, answers, billing, escalation: an AI teammate prepares each step with the tools it may use and a budget it cannot exceed, and your team approves before anything reaches a customer.
TriageWorkflowsTablesTriage
Sort requests and route them to the right queue.
37 tickets came in overnight. They are sorted, 22 replies are drafted from the help center and the 3 urgent ones are raised. The replies wait for your approval.
Triage in action
I made a typo in my delivery address. Can you change it before the parcel leaves?
37 tickets came in overnight. They are sorted, 22 replies are drafted from the help center and the 3 urgent ones are raised. The replies wait for your approval.
To get started, ask it
- What came in overnight?
- Draft a reply to the refund request.
- Is anything turning into an incident?
What it does for you
- Trigger a workflow from a connected inbox or request form.
- Classify the request and gather relevant context.
- Draft a response and request review when needed.
- Send approved replies and update your connected tools.
Less searching.
More useful replies.
The whole story, before you reply.
Stop switching tabs to piece together a request. LiveContext gathers the context from your connected tools.
A reply is only the beginning.
Ticket updates and scheduled follow-up carry the conversation forward, so promises have a next action.
A helpful answer. Without starting over.
Replies draw on your approved knowledge. Your team can review them and take over the sensitive conversations.
From the first message to the follow-up.
- 1Receive
Trigger a workflow from a connected inbox or request form.
- 2Understand
Classify the request and gather relevant context.
- 3Prepare
Draft a response and request review when needed.
- 4Follow through
Send approved replies and update your connected tools.
Everything you automated,
on one calendar.
Ticket triage08:00
Escalations11:00
Monday handoff summary15:00
Reply drafts09:00Customer follow-up12:00
Reply review10:00
Support report13:00Escalations11:00
Weekend inbox triage14:00Customer follow-up12:00Monday handoff summary15:00Support report13:00Weekend inbox triage14:00Good
questions.
Can my team review replies?
Yes. Add an approval step before sending or updating a record.
Where does the context come from?
The sources and connected tools you choose for the workflow.
What about sensitive requests?
Define routing rules that hand the request to the right person.
You grow the business. LiveContext runs the back office.
Explore Founders
The work that repeats, running itself.
Explore Operations
Keep selling. Keep the follow-up moving.
Explore Sales
One campaign. Every channel in sync.
Explore Marketing
You bring the idea. LiveContext gets it published.
Explore Creators
Every invoice entered. Every payment matched.
Explore Finance
Your store answers, writes and restocks.
Explore E-commerce
More time for people. Less time coordinating.
Explore Recruiting & HRGive every request the attention it needs.
Let LiveContext handle the repetitive steps around your customer conversations.