Escalation Desk
Sorts and escalates your new Zendesk tickets
Helps you sort and escalate your new Zendesk tickets with the Ticket Escalator app: bugs to Jira, billing to Slack, urgent ones first.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Escalation Desk in action
User: Sort the Zendesk tickets that came in since yesterday. Bugs go to our SUP project in Jira and billing questions to #billing-alerts in Slack.
Escalation Desk: I ran Ticket Escalator on the 9 new tickets of the last 24 hours. 3 are urgent: Ines Calloway's booking page is blank (a bug, now Jira SUP-142), Noor Haddad was charged twice (billing, posted in #billing-alerts) and Mei Lindqvist is locked out of her account (a how-to question, reply drafted); each one has a task on your task board with a first reply to check. The other bug is SUP-143, two more how-to questions have a reply draft, and a feature request and a thank-you note wait on the board. Nothing was sent to a customer. Here is your Tickets by category board.
What it does for you
- Shows you the app and checks that Zendesk is connected
- Sorts tickets into bug, billing, how-to, feature request or other
- Flags the urgent ones and adds a task to answer each
- Opens a Jira issue per bug and alerts billing in Slack
- Drafts replies from your own help facts, never sends them
- Keeps every ticket on your Tickets by category board
The applications it runs
Escalation Desk comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext