Integration

Zoho Desk integration

Customer support and helpdesk platform API. Manage support tickets, contacts, accounts, agents, departments, knowledge base articles, tasks, and time entries. Essential for ticket automation, customer support workflows, helpdesk integration, and SLA management.

Connect Zoho Desk How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in Zoho Desk.Built from the 23 Zoho Desk tools below, on the connection you add once.

Common Zoho Desk use cases

CRM sync
agent queue
audit trail
contact sync
form sign-up
spam removal
ticket routing
typo correction
B2B account view
compliance audit

What you can do with Zoho Desk

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Ticket, 5 operations

create_ticketCreate ticketPOSTCreates a new ticket in Zoho Desk under a department, attached to a contact.
delete_ticketDelete ticketDELETEMoves a Zoho Desk ticket to the trash.
get_ticketGet ticketGETGets a Zoho Desk ticket by ID with full detail.
list_ticketsList ticketsGETLists support tickets in Zoho Desk with filtering by department, assignee, and status.
update_ticketUpdate ticketPATCHUpdates fields on a Zoho Desk ticket (status, priority, assignee, department).

Contact, 4 operations

create_contactCreate contactPOSTCreates a new Zoho Desk contact (requester record).
get_contactGet contactGETGets a Zoho Desk contact by ID.
list_contactsList contactsGETLists Zoho Desk contacts (end users / requesters).
update_contactUpdate contactPATCHUpdates fields on a Zoho Desk contact.

Ticket comment, 4 operations

create_ticket_commentCreate ticket commentPOSTPosts a comment (public reply or internal note) on a Zoho Desk ticket.
delete_ticket_commentDelete ticket commentDELETERemoves a comment from a Zoho Desk ticket.
list_ticket_commentsList ticket commentsGETLists comments on a Zoho Desk ticket.
update_ticket_commentUpdate ticket commentPATCHUpdates the body of a comment on a ticket.

Ticket thread, 3 operations

get_ticket_threadGet ticket threadGETFetches a single ticket thread with full HTML/plain-text content.
list_ticket_threadsList ticket threadsGETLists email/conversation threads on a Zoho Desk ticket.
send_ticket_replySend ticket replyPOSTSends a public reply on a Zoho Desk ticket via email or social channel.

Account, 2 operations

get_accountGet accountGETGets a Zoho Desk account by ID.
list_accountsList accountsGETLists Zoho Desk accounts (companies tied to contacts).

Article, 2 operations

create_articleCreate articlePOSTCreates a new Zoho Desk knowledge base article.
list_articlesList articlesGETLists Zoho Desk knowledge base articles.

Agent, 1 operation

list_agentsList agentsGETLists support agents in a Zoho Desk org.

Department, 1 operation

list_departmentsList departmentsGETLists Zoho Desk departments.

Ticket history, 1 operation

get_ticket_historyGet ticket historyGETReturns the audit log of changes on a ticket.

Zoho Desk API rate limits

100 requests per minute

Zoho Desk API limits depend on plan. Default ~100 req/min and per-day quotas by edition.

These are the limits Zoho Desk documents, not ones LiveContext measured. They can change and often depend on your plan, so check the Zoho Desk documentation for current values.

Use Zoho Desk from Claude Code, Cursor or Codex

Connect Zoho Desk in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its Zoho Desk operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect Zoho Desk

Create your workspace
Sign up free. Nothing to install.
Connect Zoho Desk once
Add your Zoho Desk connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

Zoho Desk integration FAQ

What can you do with the Zoho Desk integration?

LiveContext exposes 23 operations on Zoho Desk, covering ticket, contact, ticket comment and ticket thread. Common uses include CRM sync, agent queue and audit trail.

What are the Zoho Desk API rate limits?

Zoho Desk documents 100 requests per minute. Zoho Desk API limits depend on plan. Default ~100 req/min and per-day quotas by edition. Limits are set by Zoho Desk and can depend on your plan.