Integration

Syncro MSP integration

Syncro MSP REST API for a managed service provider tenant: raise, read, update and comment on tickets, manage customers and their contacts, browse the customer assets the RMM agent reports, read invoices, estimates and payments, and triage RMM alerts. The credential carries the Syncro subdomain and an API token created under Admin, API tokens, whose permission set decides which of these tools succeed.

Connect Syncro MSP How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in Syncro MSP.Built from the 19 Syncro MSP tools below, on the connection you add once.

Common Syncro MSP use cases

chasing unpaid invoices
replying to a customer on a ticket
triaging unresolved monitoring alerts
resolving a ticket once the work is done
turning a monitoring alert into a ticket
listing every managed device of one customer
reviewing the open ticket queue each morning
confirming a billing address before invoicing
following up on estimates nobody has approved
onboarding a new client from a signed proposal

What you can do with Syncro MSP

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Customer, 4 operations

create_customerCreate customerPOSTCreates a customer with contact details and billing preferences.
get_customerGet customerGETReads a single customer record with its contacts and billing settings.
list_customersList customersGETLists customers with their contact details and billing settings.
update_customerUpdate customerPUTChanges the contact details or billing preferences of a customer.

Ticket, 4 operations

create_ticketCreate ticketPOSTCreates a ticket, optionally with its first comment and linked assets.
get_ticketGet ticketGETReads a full ticket, including comments, linked assets and billable lines.
list_ticketsList ticketsGETLists tickets with their status, customer, assignee and service level state.
update_ticketUpdate ticketPUTChanges the status, assignee, schedule or other fields of a ticket.

Asset, 2 operations

get_assetGet assetGETReads a single managed asset with its type, serial and custom fields.
list_assetsList assetsGETLists the managed assets of customers with their type and serial number.

Contact, 2 operations

create_contactCreate contactPOSTCreates a contact attached to an existing customer.
list_contactsList contactsGETLists contacts with their email, phone and owning customer.

Invoice, 2 operations

get_invoiceGet invoiceGETReads a single invoice, expanded with its line items, payments and customer.
list_invoicesList invoicesGETLists invoices with their totals, due dates and payment state.

Ticket comment, 2 operations

create_ticket_commentCreate ticket commentPOSTAdds a comment to a ticket and optionally emails or texts the customer.
list_ticket_commentsList ticket commentsGETLists the comments of a ticket, newest or oldest first, with paging.

Estimate, 1 operation

list_estimatesList estimatesGETLists estimates with their status, totals and the invoice they became.

Payment, 1 operation

list_paymentsList paymentsGETLists payments with their amount, method and the invoices they settled.

Rmm alert, 1 operation

list_rmm_alertsList rmm alertsGETLists monitoring alerts raised by the RMM agent, with the asset and ticket.

Use Syncro MSP from Claude Code, Cursor or Codex

Connect Syncro MSP in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its Syncro MSP operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect Syncro MSP

Create your workspace
Sign up free. Nothing to install.
Connect Syncro MSP once
Add your Syncro MSP connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

Syncro MSP integration FAQ

What can you do with the Syncro MSP integration?

LiveContext exposes 19 operations on Syncro MSP, covering customer, ticket, asset and contact. Common uses include chasing unpaid invoices, replying to a customer on a ticket and triaging unresolved monitoring alerts.