Integration

ServiceNow integration

IT service management platform for incidents, changes, and service requests. Manage tickets, problems, and CMDB configuration items. Automate IT workflows and service delivery. Essential for ITSM, IT operations, and service desk automation.

Connect ServiceNow How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in ServiceNow.Built from the 16 ServiceNow tools below, on the connection you add once.

Common ServiceNow use cases

change management
self-service
troubleshooting
release planning
user lookup
change creation
CMDB management
incident update
user management
incident logging

What you can do with ServiceNow

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Incident, 6 operations

create_incidentCreate incidentPOSTCreates a new incident in ServiceNow.
delete_incidentDelete incidentDELETEDeletes an incident from ServiceNow.
get_incidentGet incidentGETRetrieves details for a specific ServiceNow incident.
list_incidentsList incidentsGETLists all incidents in ServiceNow.
patch_incidentPatch incidentPATCHPartially updates a ServiceNow incident.
update_incidentUpdate incidentPUTUpdates a ServiceNow incident.

Change request, 2 operations

create_change_requestCreate change requestPOSTCreates a new change request in ServiceNow.
list_change_requestsList change requestsGETLists all change requests in ServiceNow.

Table, 2 operations

get_table_recordGet table recordGETRetrieves a specific record from any ServiceNow table.
list_table_recordsList table recordsGETLists records from any ServiceNow table.

User, 2 operations

get_userGet userGETRetrieves details for a specific ServiceNow user.
list_usersList usersGETLists all users in ServiceNow.

Cmdb cis, 1 operation

list_cmdb_cisList cmdb cisGETLists configuration items from ServiceNow CMDB.

Knowledge article, 1 operation

list_knowledge_articlesList knowledge articlesGETLists knowledge base articles in ServiceNow.

Problem, 1 operation

list_problemsList problemsGETLists all problems in ServiceNow.

Service request, 1 operation

list_service_requestsList service requestsGETLists all service requests in ServiceNow.

Use ServiceNow from Claude Code, Cursor or Codex

Connect ServiceNow in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its ServiceNow operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect ServiceNow

Create your workspace
Sign up free. Nothing to install.
Connect ServiceNow once
Add your ServiceNow connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

ServiceNow integration FAQ

What can you do with the ServiceNow integration?

LiveContext exposes 16 operations on ServiceNow, covering incident, change request, table and user. Common uses include change management, self-service and troubleshooting.