Integration

LiveChat integration

LiveChat (Text platform) customer support chat API. Manage live chats, threads, customers, agents, groups, and webhooks. Send chat messages, transfer conversations, retrieve archives, fetch reports (chat volume, duration, ratings, agent performance), and register configuration webhooks. Suited for support automation, agent productivity tools, and customer engagement integrations.

Connect LiveChat How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in LiveChat.Built from the 26 LiveChat tools below, on the connection you add once.

Common LiveChat use cases

agent scorecards
transcript export
bot UX
cleanup
mute chat
agent context
AHT reporting
routing setup
support inbox
webhook audit

What you can do with LiveChat

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Chat, 8 operations

deactivate_chatDeactivate chatPOSTCloses the active thread of a LiveChat chat.
follow_chatFollow chatPOSTSubscribes the agent to push events for a chat.
get_chatGet chatPOSTRetrieves a single LiveChat chat with its events, users, and properties.
list_chatsList chatsPOSTLists active LiveChat chats visible to the agent.
resume_chatResume chatPOSTResumes an inactive LiveChat chat by opening a new thread.
start_chatStart chatPOSTStarts a new LiveChat chat thread, optionally seeded with users and events.
transfer_chatTransfer chatPOSTTransfers a LiveChat chat to another agent or group.
unfollow_chatUnfollow chatPOSTUnsubscribes the agent from chat push events.

Report, 4 operations

report_agents_performanceReport agents performancePOSTReports LiveChat agent performance metrics.
report_chats_durationReport chats durationPOSTReports LiveChat chat duration metrics.
report_chats_ratingsReport chats ratingsPOSTReports LiveChat chat ratings (good vs bad).
report_total_chatsReport total chatsPOSTReports total LiveChat chats over a time window.

Customer, 3 operations

ban_customerBan customerPOSTBans a LiveChat customer for a configurable duration.
get_customerGet customerPOSTRetrieves a LiveChat customer profile (agent view).
update_customerUpdate customerPOSTUpdates a LiveChat customer profile (agent view).

Webhook, 3 operations

list_webhooksList webhooksPOSTLists registered LiveChat webhooks.
register_webhookRegister webhookPOSTRegisters a webhook for LiveChat license events.
unregister_webhookUnregister webhookPOSTRemoves a registered LiveChat webhook.

Agent, 2 operations

get_agentGet agentPOSTRetrieves a single LiveChat agent.
list_agentsList agentsPOSTLists all agents on the LiveChat license.

Archive, 1 operation

list_archivesList archivesPOSTSearches archived LiveChat chats with filters and pagination.

Bot, 1 operation

list_botsList botsPOSTLists bot agents on the LiveChat license.

Event, 1 operation

send_eventSend eventPOSTSends a message or other event into a LiveChat chat.

Group, 1 operation

list_groupsList groupsPOSTLists groups on the LiveChat license.

Thread, 1 operation

list_threadsList threadsPOSTLists threads belonging to a LiveChat chat.

Typing, 1 operation

send_typing_indicatorSend typing indicatorPOSTPushes a typing indicator into a LiveChat chat.

OAuth scopes LiveChat requires

Each operation declares the scopes LiveChat requires for it.

chats--access:rwneeded by deactivate_chat, follow_chat, resume_chat and 5 more
reports_readneeded by report_agents_performance, report_chats_duration, report_chats_ratings and 1 more
agents--all:roneeded by get_agent, list_agents, list_bots
chats--access:roneeded by get_chat, list_threads
chats--all:roneeded by list_archives, list_chats
webhooks--all:rwneeded by register_webhook, unregister_webhook
customers:roneeded by get_customer
customers:rwneeded by update_customer
customers.ban:rwneeded by ban_customer
groups--all:roneeded by list_groups
webhooks--all:roneeded by list_webhooks

Use LiveChat from Claude Code, Cursor or Codex

Connect LiveChat in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its LiveChat operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect LiveChat

Create your workspace
Sign up free. Nothing to install.
Connect LiveChat once
Add your LiveChat connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

LiveChat integration FAQ

What can you do with the LiveChat integration?

LiveContext exposes 26 operations on LiveChat, covering chat, report, customer and webhook. Common uses include agent scorecards, transcript export and bot UX.

Which OAuth scopes does LiveChat require?

It depends on the operation: each one declares the scopes LiveChat requires for it. The most common are chats--access:rw (8 operations), reports_read (4 operations), agents--all:ro (3 operations) and chats--access:ro (2 operations).