What can you do with the Kustomer integration?

LiveContext exposes 17 operations on Kustomer, covering customer, conversation, message and note. Common uses include exporting the customer base, routing a conversation to the billing team and finding every open conversation tagged as billing.

LiveContext

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Kustomer integration

Kustomer API v1, the customer service CRM built around a single customer timeline. Create, read, update and search customers (including lookup by email address), open and update conversations, read a conversation's messages and record new ones on its timeline, add and read internal notes, walk a customer's conversation history, and read the user and team directories. Recording a message never delivers it to the customer, and no operation here can: this is a read, write and reporting surface, not a sending one. Responses follow a JSON:API style envelope where every row carries its fields under an attributes object.

17 toolsTokenAPI docs

Connect Kustomer How integrations work

Common Kustomer use cases

exporting the customer base
routing a conversation to the billing team
finding every open conversation tagged as billing
walking the conversation stream to build a report
summarising a conversation before drafting a reply
pushing a new signup from your product into Kustomer
marking a conversation done and tagging it for reporting
reading what the previous agent wrote before taking over
turning an inbound email address into a customer identifier
writing a subscription tier onto a customer after an upgrade

What you can do with Kustomer

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Customer, 6 operations

POSTcreate_customer
Creates a customer with its emails, phones and custom attributes.
GETget_customer
Returns a single customer, optionally with its company embedded.
GETget_customer_by_email
Resolves an email address to a customer without searching.
GETlist_customers
Lists customers with paging and a sort on creation or update time.
POSTsearch_customers
Runs a structured and or not query over any Kustomer resource type.
PUTupdate_customer
Updates a customer's fields, merging into the existing record, except company which is unlinked when omitted.

Conversation, 5 operations

POSTcreate_conversation
Opens a conversation attached to an existing customer.
GETget_conversation
Returns a single conversation with its counters and assignment.
GETlist_conversations
Lists conversations across the organisation with paging.
GETlist_customer_conversations
Lists every conversation belonging to a customer.
PUTupdate_conversation
Changes a conversation's status, priority, tags or assignment.

Message, 2 operations

POSTcreate_conversation_message
Records a message on a conversation timeline, it never delivers anything to the customer.
GETlist_conversation_messages
Reads a conversation's messages, filterable by channel.

Note, 2 operations

POSTcreate_conversation_note
Writes an internal note on a conversation, invisible to the customer.
GETlist_conversation_notes
Reads the internal notes attached to a conversation.

Team, 1 operation

GETlist_teams
Lists teams and the users that belong to them.

User, 1 operation

GETlist_users
Lists users with their roles, filterable by type and email.

Use Kustomer from Claude Code, Cursor or Codex

Connect Kustomer in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its Kustomer operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect Kustomer

Create your workspace
Sign up free. Nothing to install.
Connect Kustomer once
Add your Kustomer connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

Kustomer integration FAQ

What can you do with the Kustomer integration?: LiveContext exposes 17 operations on Kustomer, covering customer, conversation, message and note. Common uses include exporting the customer base, routing a conversation to the billing team and finding every open conversation tagged as billing.