Integration

Help Scout integration

Customer support platform with shared inbox, knowledge base, and live chat

Connect Help Scout How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in Help Scout.Built from the 16 Help Scout tools below, on the connection you add once.

Common Help Scout use cases

Change ticket status
View customer history
Register new customers
Log phone support calls
Get mailbox email address
Remove spam conversations
View full message history
Reply to customer inquiries
Search for customer by name
Get list of available agents

What you can do with Help Scout

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Conversation, 5 operations

create_conversationCreate conversationPOSTCreate a new support conversation.
delete_conversationDelete conversationDELETEDelete a conversation permanently.
get_conversationGet conversationGETGet conversation details by ID.
list_conversationsList conversationsGETList support conversations from shared inbox.
update_conversationUpdate conversationPATCHUpdate conversation properties.

Customer, 3 operations

create_customerCreate customerPOSTCreate a new customer profile.
get_customerGet customerGETGet customer profile by ID.
list_customersList customersGETList all customers in Help Scout.

Thread, 3 operations

create_noteCreate notePOSTAdd an internal note to a conversation.
create_replyCreate replyPOSTReply to a conversation thread.
list_threadsList threadsGETList all threads in a conversation.

Mailbox, 2 operations

get_mailboxGet mailboxGETGet mailbox details by ID.
list_mailboxesList mailboxesGETList all mailboxes in account.

Report, 1 operation

get_conversation_reportGet conversation reportGETGet conversation analytics and statistics.

Tag, 1 operation

list_tagsList tagsGETList all available tags.

User, 1 operation

list_usersList usersGETList all team members and agents.

Use Help Scout from Claude Code, Cursor or Codex

Connect Help Scout in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its Help Scout operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect Help Scout

Create your workspace
Sign up free. Nothing to install.
Connect Help Scout once
Add your Help Scout connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

Help Scout integration FAQ

What can you do with the Help Scout integration?

LiveContext exposes 16 operations on Help Scout, covering conversation, customer, thread and mailbox. Common uses include Change ticket status, View customer history and Register new customers.