Integration

Gorgias integration

E-commerce customer support helpdesk API. Manage support tickets, customers, and orders from Shopify, Magento, and BigCommerce. Automate responses with macros, track satisfaction, and integrate with e-commerce platforms. Essential for online store customer service.

Connect Gorgias How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in Gorgias.Built from the 11 Gorgias tools below, on the connection you add once.

Common Gorgias use cases

customer lookup
CRM sync
ticket view
CSAT tracking
customer view
ticket import
tag management
ticket routing
agent responses
customer import

What you can do with Gorgias

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Ticket, 4 operations

create_ticketCreate ticketPOSTCreates a new support ticket with an initial message.
get_ticketGet ticketGETRetrieves a ticket with complete message history and customer details.
list_ticketsList ticketsGETLists support tickets with filtering by customer and pagination.
update_ticketUpdate ticketPUTUpdates ticket properties like status, assignee, priority, tags, or snooze time.

Customer, 3 operations

create_customerCreate customerPOSTCreates a new customer record with name and communication channels.
get_customerGet customerGETRetrieves a customer's full profile including contact info and order history.
list_customersList customersGETLists all customers with pagination.

Macro, 1 operation

list_macrosList macrosGETLists all macros (saved response templates) for quick replies.

Message, 1 operation

add_messageAdd messagePOSTAdds a new message to an existing ticket as agent reply, customer message, or internal note.

Satisfaction, 1 operation

get_satisfaction_surveyGet satisfaction surveyGETRetrieves customer satisfaction survey response for a ticket.

Tag, 1 operation

list_tagsList tagsGETLists all tags available for categorizing tickets.

Gorgias API rate limits

120 requests per minute

Rate limits vary by plan

These are the limits Gorgias documents, not ones LiveContext measured. They can change and often depend on your plan, so check the Gorgias documentation for current values.

Use Gorgias from Claude Code, Cursor or Codex

Connect Gorgias in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its Gorgias operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect Gorgias

Create your workspace
Sign up free. Nothing to install.
Connect Gorgias once
Add your Gorgias connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

Gorgias integration FAQ

What can you do with the Gorgias integration?

LiveContext exposes 11 operations on Gorgias, covering ticket, customer, macro and message. Common uses include customer lookup, CRM sync and ticket view.

What are the Gorgias API rate limits?

Gorgias documents 120 requests per minute. Rate limits vary by plan Limits are set by Gorgias and can depend on your plan.