Integration

Dialpad integration

AI-powered cloud communications platform API for voice, video, messaging, and contact center operations. Make and manage calls, access call recordings and transcripts, handle SMS messaging, and integrate with CRM systems. Perfect for building communication workflows, analytics, and customer service integrations.

Connect Dialpad How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in Dialpad.Built from the 16 Dialpad tools below, on the connection you add once.

Common Dialpad use cases

CRM sync
reporting
routing config
call review
address book
org structure
caller ID
compliance export
training materials
dispute resolution

What you can do with Dialpad

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Call, 3 operations

get_callGet callGETRetrieves detailed information about a specific call including duration, participants, recordings, and state.
initiate_callInitiate callPOSTInitiates an outbound call from a Dialpad user's application to a phone number.
list_callsList callsGETLists call records with filtering by date, target, direction, and state. Returns call metadata and recording status.

Contact, 3 operations

create_contactCreate contactPOSTCreates a new shared contact in the Dialpad directory with name, phones, emails, and company info.
get_contactGet contactGETRetrieves a contact by ID with name, phone, email, and type.
list_contactsList contactsGETLists shared company contacts or user's local contacts with pagination.

Recording, 2 operations

create_recording_sharelinkCreate recording sharelinkPOSTCreates a shareable link for a call recording.
get_recording_sharelinkGet recording sharelinkGETGets a recording share link by ID for accessing call recordings.

Transcript, 2 operations

get_transcriptGet transcriptGETRetrieves AI-generated call transcript with Dialpad AI moments for a specific call.
get_transcript_urlGet transcript urlGETGets the transcript URL for a specific call.

User, 2 operations

get_userGet userGETRetrieves detailed information about a user including phone numbers, admin status, and settings.
list_usersList usersGETLists all users in your Dialpad company with optional email and state filters and pagination.

Call center, 1 operation

list_call_centersList call centersGETLists all call centers for your company.

Department, 1 operation

list_departmentsList departmentsGETLists all departments for an office with their configuration and member information.

Office, 1 operation

list_officesList officesGETLists all offices accessible with your API key.

Sms, 1 operation

send_smsSend smsPOSTSends an SMS message from a Dialpad user to up to 10 recipients.

Dialpad API rate limits

20 requests per second

Rate limits are applied at the company level (20 req/s per company). Individual endpoints may have lower limits (e.g., initiate_call: 5/min, call get: 10/min, create contacts: 100/min, send SMS: 100/min).

These are the limits Dialpad documents, not ones LiveContext measured. They can change and often depend on your plan, so check the Dialpad documentation for current values.

Use Dialpad from Claude Code, Cursor or Codex

Connect Dialpad in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its Dialpad operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect Dialpad

Create your workspace
Sign up free. Nothing to install.
Connect Dialpad once
Add your Dialpad connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

Dialpad integration FAQ

What can you do with the Dialpad integration?

LiveContext exposes 16 operations on Dialpad, covering call, contact, recording and transcript. Common uses include CRM sync, reporting and routing config.

What are the Dialpad API rate limits?

Dialpad documents 20 requests per second. Rate limits are applied at the company level (20 req/s per company). Individual endpoints may have lower limits (e.g., initiate_call: 5/min, call get: 10/min, create contacts: 100/min, send SMS: 100/min). Limits are set by Dialpad and can depend on your plan.