Integration

BoldDesk integration

Help desk and ticketing software for customer support. Manage tickets, contacts, contact groups, brands, agents, and groups via REST API.

Connect BoldDesk How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in BoldDesk.Built from the 22 BoldDesk tools below, on the connection you add once.

Common BoldDesk use cases

Monitor first response time for SLA compliance
Remove test or spam tickets from the help desk
Build a dashboard showing all open support tickets
Remove duplicate contacts from the help desk system
Register a new customer in BoldDesk from a signup form
Send an automated response to acknowledge a new ticket
Reassign a ticket to a different agent by email address
Automatically create support tickets from form submissions
Add a private investigation note for other agents to review
Look up a customer profile before responding to their ticket

What you can do with BoldDesk

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Ticket, 8 operations

add_ticket_noteAdd ticket notePOSTAdd a public or private note to a BoldDesk ticket.
add_ticket_replyAdd ticket replyPOSTAdd a public reply to a BoldDesk support ticket.
create_ticketCreate ticketPOSTCreate a new support ticket in BoldDesk.
delete_ticketDelete ticketDELETEDelete a support ticket by its ID.
get_ticketGet ticketGETRetrieve full details of a specific support ticket by its ID.
list_ticketsList ticketsGETList and search support tickets with filtering and pagination.
update_ticketUpdate ticketPUTUpdate a ticket by reassigning the agent or modifying fields.
update_ticket_fieldsUpdate ticket fieldsPUTUpdate one or more fields on an existing BoldDesk ticket.

Contact, 5 operations

add_contactAdd contactPOSTCreate a new contact in BoldDesk.
delete_contactDelete contactDELETEDelete a contact by its ID from BoldDesk.
get_contactGet contactGETRetrieve full details of a specific contact by ID.
list_contactsList contactsGETList and search contacts with filtering and pagination.
update_contactUpdate contactPUTUpdate an existing contact's information in BoldDesk.

Message, 3 operations

get_ticket_messagesGet ticket messagesGETGet all messages including internal notes on a BoldDesk ticket.
get_ticket_message_statsGet ticket message statsGETGet message volume and timing statistics for a BoldDesk ticket.
get_ticket_public_messagesGet ticket public messagesGETGet all public messages and replies on a BoldDesk ticket.

Contact group, 2 operations

get_contact_groupGet contact groupGETRetrieve details of a specific contact group by its ID.
list_contact_groupsList contact groupsGETList all contact groups with filtering and pagination.

Brand, 1 operation

list_brandsList brandsGETList all brands configured in BoldDesk.

Group, 1 operation

list_groupsList groupsGETList all agent groups with filtering and pagination.

Linked item, 1 operation

list_linked_itemsList linked itemsGETList integration items linked to BoldDesk tickets.

User, 1 operation

verify_userVerify userPOSTManually verify a user account in BoldDesk.

Use BoldDesk from Claude Code, Cursor or Codex

Connect BoldDesk in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its BoldDesk operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect BoldDesk

Create your workspace
Sign up free. Nothing to install.
Connect BoldDesk once
Add your BoldDesk connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

BoldDesk integration FAQ

What can you do with the BoldDesk integration?

LiveContext exposes 22 operations on BoldDesk, covering ticket, contact, message and contact group. Common uses include Monitor first response time for SLA compliance, Remove test or spam tickets from the help desk and Build a dashboard showing all open support tickets.