What can you do with the BoldDesk integration?

LiveContext exposes 22 operations on BoldDesk, covering ticket, contact, message and contact group. Common uses include Monitor first response time for SLA compliance, Remove test or spam tickets from the help desk and Build a dashboard showing all open support tickets.

LiveContext

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BoldDesk integration

Help desk and ticketing software for customer support. Manage tickets, contacts, contact groups, brands, agents, and groups via REST API.

22 toolsCustom authAPI docs

Connect BoldDesk How integrations work

Common BoldDesk use cases

Monitor first response time for SLA compliance
Remove test or spam tickets from the help desk
Build a dashboard showing all open support tickets
Remove duplicate contacts from the help desk system
Register a new customer in BoldDesk from a signup form
Send an automated response to acknowledge a new ticket
Reassign a ticket to a different agent by email address
Automatically create support tickets from form submissions
Add a private investigation note for other agents to review
Look up a customer profile before responding to their ticket

What you can do with BoldDesk

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Ticket, 8 operations

POSTadd_ticket_note
Add a public or private note to a BoldDesk ticket.
POSTadd_ticket_reply
Add a public reply to a BoldDesk support ticket.
POSTcreate_ticket
Create a new support ticket in BoldDesk.
DELETEdelete_ticket
Delete a support ticket by its ID.
GETget_ticket
Retrieve full details of a specific support ticket by its ID.
GETlist_tickets
List and search support tickets with filtering and pagination.
PUTupdate_ticket
Update a ticket by reassigning the agent or modifying fields.
PUTupdate_ticket_fields
Update one or more fields on an existing BoldDesk ticket.

Contact, 5 operations

POSTadd_contact
Create a new contact in BoldDesk.
DELETEdelete_contact
Delete a contact by its ID from BoldDesk.
GETget_contact
Retrieve full details of a specific contact by ID.
GETlist_contacts
List and search contacts with filtering and pagination.
PUTupdate_contact
Update an existing contact's information in BoldDesk.

Message, 3 operations

GETget_ticket_messages
Get all messages including internal notes on a BoldDesk ticket.
GETget_ticket_message_stats
Get message volume and timing statistics for a BoldDesk ticket.
GETget_ticket_public_messages
Get all public messages and replies on a BoldDesk ticket.

Contact group, 2 operations

GETget_contact_group
Retrieve details of a specific contact group by its ID.
GETlist_contact_groups
List all contact groups with filtering and pagination.

Brand, 1 operation

GETlist_brands
List all brands configured in BoldDesk.

Group, 1 operation

GETlist_groups
List all agent groups with filtering and pagination.

Linked item, 1 operation

GETlist_linked_items
List integration items linked to BoldDesk tickets.

User, 1 operation

POSTverify_user
Manually verify a user account in BoldDesk.

Use BoldDesk from Claude Code, Cursor or Codex

Connect BoldDesk in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its BoldDesk operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect BoldDesk

Create your workspace
Sign up free. Nothing to install.
Connect BoldDesk once
Add your BoldDesk connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.

BoldDesk integration FAQ

What can you do with the BoldDesk integration?: LiveContext exposes 22 operations on BoldDesk, covering ticket, contact, message and contact group. Common uses include Monitor first response time for SLA compliance, Remove test or spam tickets from the help desk and Build a dashboard showing all open support tickets.