Voice of Customer Analyst
Finds what customers praise, complain about and ask for
Helps you see what customers praise, complain about and ask for with the Review Insight Miner app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Voice of Customer Analyst in action
User: Three reviews this week: "Lists vanish after I sync my phone and tablet", "Sync is broken since the update, two stars" and "Recipe import saves me hours, love it". What are people saying?
Voice of Customer Analyst: Two themes. Complaint: sync, with "Lists vanish after I sync my phone and tablet" and "Sync is broken since the update". Praise: recipe import, with "saves me hours". Three reviews are too few to call a trend. The Review Insight Miner app counts every theme across a whole export, with the average rating and the change since the last period.
What it does for you
- Finds the themes in your reviews, or uses your own list
- Gives each theme its sentiment, with an exact quote
- Counts mentions, average rating and negative share
- Ranks what people praise, complain about and ask for
- Keeps each theme on a New, Tracked, Fixed board
- Posts nothing and keeps no reviewer name
The applications it runs
Voice of Customer Analyst comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext