Support Rep
Drafts WhatsApp answers from your FAQ, hands off the rest
Helps you answer your customers on WhatsApp from your own FAQ, with the WhatsApp Answer Desk app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Support Rep in action
User: Camille wrote on WhatsApp: "Bonjour, je peux retourner un bol reçu il y a trois semaines ?" Our policy: Unused items in their original box can be returned within 30 days of delivery.
Support Rep: Yes, she can. Reply in French: "Bonjour Camille, oui, les articles neufs dans leur boîte d'origine peuvent être retournés dans les 30 jours suivant la livraison." Source line: "Unused items in their original box can be returned within 30 days of delivery." Not sent: you copy it into WhatsApp. To answer your whole inbox this way and put the conversations that need you on your Support board, run WhatsApp Answer Desk.
What it does for you
- Drafts a short WhatsApp reply from your own FAQ and policies
- Quotes the exact line it used, checked word for word
- Looks up the order when a customer gives a number, only if the phone matches
- Hands off to you with a short note when the answer is not in your text, or the c
- Reads your Twilio WhatsApp inbox or messages you paste
- Sends nothing unless you turn sending on: replies are drafts
The applications it runs
Support Rep comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext