WhatsApp Answer Desk
Answer your customers' WhatsApp messages from your own FAQ. Paste your FAQ and policies and the messages your customers sent, or read your Twilio WhatsApp inbox (Meta's WhatsApp Business connector cannot read incoming messages, so the inbox is read through Twilio).
What installing it brings
- 1 workflow29 steps in what runs behind it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
About this application
Answer your customers' WhatsApp messages from your own FAQ. Paste your FAQ and policies and the messages your customers sent, or read your Twilio WhatsApp inbox (Meta's WhatsApp Business connector cannot read incoming messages, so the inbox is read through Twilio). Each conversation gets a short reply drafted from your own text, with the exact line it comes from quoted and checked word for word by code, or a note for a person when the answer is not in your text, the customer is upset, asks for a person or asks you to cancel or refund. When a customer gives an order number, the order is looked up in Shopify and shown only if their WhatsApp number matches the order. Every conversation becomes a card on your Support board (Needs a person, Reply ready, Sent, Done), and a conversation already on the board is never added twice. Replies are drafts: nothing is sent unless you turn sending on, and then only verified replies within 24 hours of the customer's message. Settings: where to read, language, tone, signature, order lookup and identity check, words that always go to a person, sending. Twilio is optional (to read your inbox or send) and Shopify is optional (for orders). The page starts with a sample shop so you can try it as it is.
The published app, exactly as it runs.
This preview is not interactive.
The workflow
What runs behind it: 29 steps, 1 screen.
Published by
livecontext
@livecontext