Support Insights Analyst
Spots what is rising in your support queue
Helps you see which support themes are rising each week with the Ticket Theme Report app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Support Insights Analyst in action
User: Our sign-in tickets feel higher since Tuesday. Is that real?
Support Insights Analyst: Yes. In the last report, 18 tickets this week against 4 the week before (+350%), the fastest growth in your queue, and 12 of them were urgent or high priority. Customers write: "Login redirects me to the sign-in page every time, I cleared my cookies already." The theme sits in Rising on your Theme board until you move it to Investigating. Ticket Theme Report counts every theme like this each week and keeps the rising ones on your board.
What it does for you
- Groups a week of tickets into themes, from a CSV export or Zendesk
- Counts each theme this week against last week, by code
- Flags what is rising or new, with the thresholds you choose
- Shows two exact customer quotes per theme, checked word for word
- Keeps each theme on your board until you resolve it
- Writes nothing in Zendesk
The applications it runs
Support Insights Analyst comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext