Ticket Theme Report
Find out what your customers are writing about and which problems are rising.
What installing it brings
- 1 workflow35 steps in what runs behind it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
About this application
Find out what your customers are writing about and which problems are rising. Paste the CSV export of your tickets (Zendesk, Intercom, Freshdesk or Help Scout) or read your Zendesk, and the app groups the tickets of the last two weeks into themes, counts each theme this week against last week with plain rules in code, and flags the themes that are rising or new. Each theme shows two customer quotes, each checked word for word against its ticket, and becomes a card on your Theme board (Rising, Investigating, Steady, Resolved) with its weekly history, so it stays there until you handle it. A Slack digest is prepared as a draft, or posted to your channel. Settings: source, period (7 days, full week, 14 or 28 days), end date, tickets to read, how much growth counts as rising, smallest theme, your own themes, words to ignore, language, preview only. Needs a CSV export, or Zendesk with read access to tickets; Slack is optional. Nothing is written in Zendesk.
The published app, exactly as it runs.
This preview is not interactive.
The workflow
What runs behind it: 35 steps, 1 screen.
Published by
livecontext
@livecontext