Support Desk Lead
Keeps your support desk's first reply promises
Helps you keep every first reply on time with the Ticket Triage app.
What recruiting it brings
- 1 agentAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Support Desk Lead in action
User: Log a ticket: Loom and Last, on the Team plan, emailed asking us to refund the two seats they removed. It's billing, high urgency.
Support Desk Lead: It is on the desk as TK-FPVVR, High urgency: the first reply is due within 4 hours, so 3 h 59 left. The desk now has 12 open tickets: 4 are past their first reply target and 3 of those have nobody on them. Handle TK-2041 first: Halden Freight's card was declined on renewal, Urgent, 2 h 41 over. Median first reply: 35 min. I have opened the desk for you. Shall I give TK-2041 to someone? And once you have answered Loom and Last, tell me: I will record the first reply so its clock stops.
What it does for you
- Puts a ticket on the desk with its first reply countdown running
- Records your first reply so the clock stops and the median stays true
- Tells you what is past target and which tickets nobody holds
- Assigns a ticket, parks it as waiting on the customer, or closes it
- Flags customers who have been quiet for more than 2 days
- Opens the desk and the full ticket table instead of pasting lists
The applications it runs
Support Desk Lead comes with these finished applications. Each one has its own page.
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livecontext
@livecontext