Support & Customer Success
Ticket Triage
The support desk, ordered by what breaks first. Every open ticket is measured against its first reply target at the moment the check runs, so the board shows what is late rather than what is old.
What installing it brings
- 1 workflow12 steps in what runs behind it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Uses
+1
About this application
The support desk, ordered by what breaks first. Every open ticket is measured against its first reply target at the moment the check runs, so the board shows what is late rather than what is old. Tickets are logged, assigned, answered and closed from the screen: recording the first reply, or setting a ticket to waiting on the customer, stops its clock, and the checks run again on each change.
The application
The published app, exactly as it runs.
This preview is not interactive.
The workflow
What runs behind it: 12 steps, 1 screen.
Published by
Kevin Hale
@kevinhale