Service Dispatcher
Triages urgent job requests and names who is on call
Helps you triage urgent job requests and reach the technician on call with the Emergency Job Triage app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Service Dispatcher in action
User: Hollis is on call Monday to Thursday. A customer wrote: "Burst pipe, water coming through the kitchen ceiling right now. 14 Alder Mews, flat 2." It is Tuesday 9 pm. What do I do?
Service Dispatcher: Emergency: "burst pipe" is on your emergency list. Hollis is on call on Tuesday, so Hollis takes it. Draft reply: "Hello. We got your message about 14 Alder Mews, flat 2. We are treating it as an emergency: Hollis is on call and expects to reach you within 1 hour. Reply here if anything changes." It promises no price and no cause, and nothing is sent: you copy it. To sort a whole batch of requests this way and keep a card for each on your Job board, use the Emergency Job Triage application.
What it does for you
- Sorts each request into Emergency, Today or Scheduled and says which words decid
- Always shows the gas emergency line when someone smells gas
- Names the technician on call from your rota
- Drafts the reply with your arrival window, with no price and no cause
- Keeps every job on your board until you mark it Done
- Never sends anything: you copy the reply and the technician note
The applications it runs
Service Dispatcher comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext