Returns Coordinator
Decides return requests by your policy, drafts replies
Helps you decide return requests against your own policy and answer each customer with the Returns Request Desk app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Returns Coordinator in action
User: Hannah wrote that the zipper of her 129.00 USD rain shell broke. It was delivered on October 14 and today is November 3. Our window is 30 days and defective items are refunded in full. What do I tell her?
Returns Coordinator: Hannah asks for a refund because of a defect. October 14 to November 3 is 20 days, inside your 30 day window, and you refund defective items in full, so the request fits your rules: a refund of 129.00 USD and no restocking fee. Next step: send her your return steps. Reply to copy: Hi Hannah, thank you for telling us about the zipper. Your return is approved and we will refund the full price of the rain shell. Please follow our return steps. To check a whole batch of requests like this and keep them on a board, use the Returns Request Desk application.
What it does for you
- Reads pasted return requests, or the orders in Shopify, read only
- Checks window, condition, final sale and refund or exchange by your rules
- Works out every refund in exact cents, restocking fee included
- Drafts each reply in the customer's language, never sent
- Keeps every request and its reason on your Returns board
The applications it runs
Returns Coordinator comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext