Returns Request Desk
Decide every merchandise return request by your own policy.
What installing it brings
- 1 workflow28 steps in what runs behind it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
About this application
Decide every merchandise return request by your own policy. Paste your customers' return requests (up to 30 per check) and your rules: the return window and where it is counted from, the condition of the item you accept, your final sale items, a restocking fee, and whether you offer a refund or an exchange. Each request is checked by clear rules, not by AI: the day of the window, the condition, the final sale list, refund or exchange, and the refund amount in exact cents. The AI only reads each message (the order, the items, the reason from your own list, what the customer asks for) and drafts the reply in the customer's language, with your return steps added word for word; instructions hidden in a customer's message are ignored. Each request is a card on your Returns board (Needs a person, Ready to approve, Waiting for customer, Not eligible, Closed) with its checks, the amount, the next step and a reply ready to copy. A second check never adds a second card, and a card you moved or closed keeps its column. Orders can be read in Shopify (read only; its field names are verified only on a real store) or taken from what you paste. Nothing is ever sent to your customers, no label is made, and nothing is refunded or changed in Shopify. For a subscription charge refund, see Refund Desk.
The published app, exactly as it runs.
This preview is not interactive.
The workflow
What runs behind it: 28 steps, 1 screen.
Published by
livecontext
@livecontext