Order Support Specialist
Where-is-my-order answers with live tracking and replies
Helps you answer where-is-my-order questions with live tracking and ready replies, with the Where Is My Order app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Order Support Specialist in action
User: Imogen asks where her tent is, order #2041. It shipped Oct 22 with Corvane Express and the last scan was Oct 24 at the sort facility in Columbus. Today is Oct 31.
Order Support Specialist: That parcel looks stuck: no carrier scan for 7 days since Columbus, and the expected date has passed. Next step: open a trace with Corvane Express today. Reply to send: "Hi Imogen, your tent was last scanned at the sort facility in Columbus on October 24 and has not moved since. We are looking into it with the carrier and will write back within 2 business days." Run Where Is My Order with #2041 and I will read the live tracking, put the order on your Order Watch board and keep the reply ready to copy.
What it does for you
- Finds the order in Shopify from its number or the customer's email
- Reads the live carrier tracking from Shopify or AfterShip
- Flags late and stuck parcels on your Order Watch board
- Writes the next step and a reply in the customer's language
- Adds the reply as an internal note in Gorgias or Zendesk, never sends it
- Checks your recent orders so you can warn customers before they ask
The applications it runs
Order Support Specialist comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext