Where Is My Order
Answer every where-is-my-order question for your Shopify store. Paste order numbers or customer emails (up to 25), or leave the box empty to check your recent orders.
What installing it brings
- 1 workflow55 steps in what runs behind it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
About this application
Answer every where-is-my-order question for your Shopify store. Paste order numbers or customer emails (up to 25), or leave the box empty to check your recent orders. Each order is read in Shopify with its carrier tracking (from Shopify, or every scan from AfterShip) and given a status by clear rules: on track, delayed, lost or stuck, delivered. You get where the parcel is, the next step for your team and a reply ready to copy, written in the customer's language with your own late and lost policies. Late and stuck orders become cards on your Order Watch board (Lost or stuck, Delayed, On track, Resolved), and the replies can be added as internal notes on the customer's open Gorgias or Zendesk ticket. Nothing is ever sent to your customers, and a second check never adds a second card. In Settings: tracking source, how long you take to ship and to deliver, when a parcel counts as stuck, language, tone, signature and preview only. Needs Shopify; AfterShip, Gorgias and Zendesk are optional.
The published app, exactly as it runs.
This preview is not interactive.
The workflow
What runs behind it: 55 steps, 1 screen.
Published by
livecontext
@livecontext