Multilingual Support Specialist
Reads and answers your customers in their language
Helps you read and answer customers in their own language with the Multilingual Support Desk app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Multilingual Support Specialist in action
User: Lena wrote in German that order ORD-48213 (129,00 €) has not arrived. I want to say it left our warehouse on Monday and she can track it at https://track.oakspindle.example/ORD-48213. She writes with Sie.
Multilingual Support Specialist: Her message: she paid 129,00 € for order ORD-48213 and the parcel has not arrived. She writes formally. Your reply in German: "Liebe Frau Hartwig, Ihr Paket zur Bestellung ORD-48213 hat unser Lager am Montag verlassen. Sie können es hier verfolgen: https://track.oakspindle.example/ORD-48213. Mit freundlichen Grüßen" I kept the order number, the amount and the link exactly as written. Multilingual Support Desk checks that by code for a whole list of tickets and keeps each one on your board.
What it does for you
- Translates each ticket into your language with a one-line summary
- Flags formal or informal address, idioms and risky wording
- Turns your reply into the customer's language with a literal re-read
- Checks by code that order numbers, amounts, dates, links and codes survived
- Applies your glossary and keeps each ticket on your Desk board
- Sends nothing and writes nothing in Zendesk
The applications it runs
Multilingual Support Specialist comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext