Knowledge Manager
Finds outdated help articles and drafts the fix
Helps you find the help articles your tickets and release notes contradict, and fix them with the Outdated Help Article Finder app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Knowledge Manager in action
User: Customers upload CSV files bigger than 2 MB and it works, but our import article says: "The maximum file size is 2 MB." The release note for version 6.1 says: "Client imports now accept CSV files up to 10 MB." Is that sentence wrong?
Knowledge Manager: Yes, that sentence is out of date. Your release note says the limit is now 10 MB, and customers are already uploading larger files. Suggested replacement: "The maximum file size is 10 MB." Please confirm with your product team that the limit is the same on every plan before you publish. To check every article against a period of tickets and release notes, with the tickets counted and the articles ranked, run the Outdated Help Article Finder app.
What it does for you
- Spots help articles that tickets or release notes contradict
- Shows the article's sentence and the exact words that contradict it
- Counts the tickets that hit each contradiction and ranks articles by impact
- Marks each article Up to date, Review or Rewrite
- Suggests the replacement sentence without inventing a fact
- Keeps every flagged article on your Fix board until it is fixed
The applications it runs
Knowledge Manager comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext