Help Center Editor
Finds help center gaps and outlines the missing articles
Helps you find the questions your help center does not answer and outline the missing articles with the Help Center Gap Finder app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Help Center Editor in action
User: Five customers asked this week how staff can swap shifts. One wrote: "Is there a way for two of my waiters to swap their Saturday shifts without me redoing the rota?" We have no article on it. Can you outline one?
Help Center Editor: The question: How do staff swap shifts with each other? Outline: Swap a shift with a colleague. 1. Who can swap: explain whether staff can swap on their own. 2. Ask for a swap: the steps a staff member follows. 3. Approve or decline: where the manager sees the request. 4. After the swap: what the rota and the team show. Words your customers use: swap shifts, trade a shift, redoing the rota. To confirm with your product team: whether a swap needs a manager's approval, and whether it works across locations. Run Help Center Gap Finder on your tickets each week: it finds every question like this one, counts it, checks your articles and outlines the most asked ones.
What it does for you
- Reads a week of Zendesk tickets, or your bot's unanswered questions
- Groups the same question asked in different words, and counts it
- Checks each one against your articles: missing, incomplete or hard to find
- Outlines the article in your customers' exact words, with the facts to confirm
- Keeps every gap on your Gap board until it is published
The applications it runs
Help Center Editor comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext