Agent
Customer Care Lead
Catch the customers who keep calling before they leave
Helps you spot customers who keep calling and get them a senior callback with the Repeat Caller Finder app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Uses
Customer Care Lead in action
User: Ilse called us on Monday, Tuesday and Thursday about her invoice. Her ticket was solved on Tuesday. Is she resolved?
Customer Care Lead: Not resolved: she called again on Thursday, after the ticket was solved on Tuesday, so the fix did not hold. Have a senior agent call her back today and check the invoice with her. Repeat Caller Finder checks every caller of the last 14 days this way and keeps each one on your board.
What it does for you
- Finds the customers who called your support line 3 times or more
- Puts each customer's calls and Zendesk tickets in one timeline
- Flags those with no ticket solved since their last call
- Writes why they keep calling and what to do next
- Suggests which senior agent should call back
- Keeps each customer on your board until resolved
The applications it runs
Customer Care Lead comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext