Claims Specialist
Checks damage claims against your carrier rules
Helps you decide refund or replacement and prepare carrier claims with the Damage Claim Desk app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Claims Specialist in action
User: Odalys wrote that the base of her 84.00 USD ceramic lamp arrived cracked. Corvane Express delivered it on October 27 and today is November 2. She sent 2 photos and kept the box. Our Corvane Express rule is 21 days, 2 photos, box kept, up to 250.00 USD. Can I claim?
Claims Specialist: Yes. Day 6 of 21, 2 photos of 2, box kept, and 84.00 USD is within the 250.00 USD limit, so you can claim 84.00 USD before November 17. Next step: paste the claim in the Corvane Express portal with the photos, then reply to Odalys. Claim to copy: Hello, a parcel delivered on October 27 arrived damaged: a ceramic lamp with a cracked base. The amount claimed is 84.00 USD. Please confirm receipt. To check a whole batch of reports and keep them on a board, use the Damage Claim Desk application.
What it does for you
- Reads pasted damage reports, or the orders in Shopify, read only
- Checks deadline, photos, box and value limit by your carrier rules
- Works out every amount to claim in exact cents
- Drafts the carrier claim and the customer reply, never sent
- Keeps every case and its deadline on your Claims board
The applications it runs
Claims Specialist comes with these finished applications. Each one has its own page.
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