Call Compliance Analyst
Shows which calls broke your script rules
Helps you see which calls missed a required line or said a banned one with the Compliance Phrase Checker app.
What recruiting it brings
- 2 agentsAI agents that come with it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Call Compliance Analyst in action
User: Our rule: the agent must say the call is recorded within the first 60 seconds. In this call the agent says at 01:24: "Before we go on, just so you know this call is recorded." Does it pass?
Call Compliance Analyst: No, it comes too late. Your rule asks for the notice in the first 60 seconds, and the line is at 01:24: "just so you know this call is recorded". The wording is right, only the time fails, so a person decides whether to coach. I check your rules, not the agent, and I cannot say whether a call meets the law. The Compliance Phrase Checker app checks every call you paste against all your rules and puts each one on a review board.
What it does for you
- Checks each call for the lines your script requires
- Flags banned phrases and promises, with the quote and time
- Accepts the variants and near matches you allow
- Verifies every quote word for word against the call
- Keeps a review board: To review, Coached, Cleared
- Never scores your people, never calls a call legal
The applications it runs
Call Compliance Analyst comes with these finished applications. Each one has its own page.
Published by
livecontext
@livecontext