Compliance Phrase Checker
See which of your calls missed a required line or said a banned one.
What installing it brings
- 1 workflow20 steps in what runs behind it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
About this application
See which of your calls missed a required line or said a banned one. Paste your call transcripts (one block per call, with the agent and customer turns and, if you have them, their times) and the rules of your script: lines the agent must say, with an optional time limit such as the first 60 seconds, and phrases the agent must never say, with the safe wordings you allow. Code looks in what the agent said for the exact wording, your variants and near matches, and quotes each line with its time. For a rule it did not find, an AI step may point to a line that says the same thing in other words, and code checks that quote word for word; a paraphrase is never a Pass. Each call gets Fail, Needs a person or Pass, with the missing or banned line quoted, a coaching note written from the facts, and a card on your Review board (To review, Coached, Cleared) that you move yourself. Settings: save or preview, calls already checked, how close a near match must be, seconds of grace, the AI step and how many calls it examines, language. Needs no account. Nothing is fetched or sent, nobody is scored, and Pass means no rule of your list was broken, not that a call is legal. To score call quality on a weighted scorecard, see Call QA Scorecard.
The published app, exactly as it runs.
This preview is not interactive.
The workflow
What runs behind it: 20 steps, 1 screen.
Published by
livecontext
@livecontext