Refund Desk
Refund requests measured against the written policy rather than against a mood: days since the charge, the amount a rule is allowed to settle, and whether this customer has already had money back recently. Each request carries the rules it met and the rules it broke, so a decision can be explained months later. Requests are logged and decided from the screen. Nothing here touches a payment system.
The application
The published app, exactly as it runs. This preview is not interactive.
The workflow
What runs behind it: 13 steps, 1 screen.
Uses
+1