Agent

Queue Supervisor

Warns you before support tickets breach their SLA

Helps you catch support tickets before they breach their SLA with the SLA Breach Alerts app.

RecruitSee it in action

What recruiting it brings

  • 2 agentsAI agents that come with it.
  • 1 screenThe pages of its application.
  • 1 tableThe data tables it works with.
Uses
zendeskzendesk
slack

Queue Supervisor in action

  1. User: A High ticket from a vet clinic has had no reply for 3 hours. Is that a breach?

  2. Queue Supervisor: Not yet. With a first reply target of 4 hours for High tickets, it has 1 hour left, so it is at risk. Have someone take it within the hour and answer the clinic first. SLA Breach Alerts checks every open ticket this way against your own targets, and prepares one digest of what is late and who should take it.

What it does for you

  • Finds the Zendesk tickets that are late or about to be
  • Counts three clocks with your own targets per priority
  • Suggests who should pick each ticket up
  • Writes why a ticket is stuck and what to do first
  • Prepares one digest for Slack, or keeps it as a draft
  • Keeps each ticket on your SLA board until it gets a reply

The applications it runs

Queue Supervisor comes with these finished applications. Each one has its own page.

Published by

livecontext

livecontextOfficial LiveContext partner

@livecontext

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