Customer Support
Call QA Scorecard
Scores your support calls against your own scorecard.
What installing it brings
- 1 workflow47 steps in what runs behind it.
- 1 screenThe pages of its application.
- 1 tableThe data tables it works with.
Uses
+7
About this application
Scores your support calls against your own scorecard. Choose Aircall (it needs call transcription, Aircall AI, on your numbers) or paste transcripts, set your scorecard items, must-pass items and pass mark, and get each call scored item by item with the moment of the call behind every score, a verdict (Review now, To coach, Passed), one coaching tip and each agent's average. Every scorecard is saved to your Call Scorecards table, where the QA board sorts the calls by verdict. A Slack summary is optional.
The application
The published app, exactly as it runs.
This preview is not interactive.
The workflow
What runs behind it: 47 steps, 1 screen.
Published by
livecontext
@livecontext