Integration

SolarWinds Service Desk integration

SolarWinds Service Desk (formerly Samanage) is an IT service management platform. List, read, create, update and delete incidents, problems, changes, releases, solutions, service and change catalog items (and request a service or a change from them), configuration items and their dependencies, IT assets (hardware with warranties, mobile devices, printers, software, other assets), contracts and their items, purchase orders, vendors, users, groups and memberships, sites, departments, roles and categories; add comments, tasks, time entries and purchases to records, and read audit trails and risks. File attachments are not exposed. Authentication is an API token an administrator generates on a user's setup page (it has that user's role), sent as X-Samanage-Authorization: Bearer <token>; pick the API host of your data center. Rate limits: 1000 calls per minute (Advanced plan), 1500 (Premier).

Connect SolarWinds Service Desk How integrations work

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Say what should happen.
The workflow builds itself.

When this happens, do that in SolarWinds Service Desk.Built from the 134 SolarWinds Service Desk tools below, on the connection you add once.

What you can do with SolarWinds Service Desk

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Catalog item, 5 operations

create_catalog_itemCreate catalog itemPOSTCreates a catalog item.
delete_catalog_itemDelete catalog itemDELETEDeletes a catalog item by its numeric id.
get_catalog_itemGet catalog itemGETReturns one catalog item by its numeric id.
list_catalog_itemsList catalog itemsGETLists catalog items, one page at a time (page, per_page).
update_catalog_itemUpdate catalog itemPUTUpdates a catalog item by its numeric id; only the fields sent change, an empty string clears a field.

Category, 5 operations

create_categoryCreate categoryPOSTCreates a category.
delete_categoryDelete categoryDELETEDeletes a category by its numeric id.
get_categoryGet categoryGETReturns one category by its numeric id.
list_categoriesList categoriesGETLists categories, one page at a time (page, per_page).
update_categoryUpdate categoryPUTUpdates a category by its numeric id; only the fields sent change, an empty string clears a field.

Change, 5 operations

create_changeCreate changePOSTCreates a change.
delete_changeDelete changeDELETEDeletes a change by its numeric id.
get_changeGet changeGETReturns one change by its numeric id. layout=long returns the full record.
list_changesList changesGETLists changes, one page at a time (page, per_page). layout=long returns the full record.
update_changeUpdate changePUTUpdates a change by its numeric id; only the fields sent change, an empty string clears a field.

Change catalog, 5 operations

create_change_catalogCreate change catalogPOSTCreates a change catalog.
delete_change_catalogDelete change catalogDELETEDeletes a change catalog by its numeric id.
get_change_catalogGet change catalogGETReturns one change catalog by its numeric id.
list_change_catalogsList change catalogsGETLists change catalogs, one page at a time (page, per_page).
update_change_catalogUpdate change catalogPUTUpdates a change catalog by its numeric id; only the fields sent change, an empty string clears a field.

Configuration item, 5 operations

create_configuration_itemCreate configuration itemPOSTCreates a configuration item.
delete_configuration_itemDelete configuration itemDELETEDeletes a configuration item by its numeric id.
get_configuration_itemGet configuration itemGETReturns one configuration item by its numeric id.
list_configuration_itemsList configuration itemsGETLists configuration items, one page at a time (page, per_page).
update_configuration_itemUpdate configuration itemPUTUpdates a configuration item by its numeric id; only the fields sent change, an empty string clears a field.

Contract, 5 operations

create_contractCreate contractPOSTCreates a contract.
delete_contractDelete contractDELETEDeletes a contract by its numeric id.
get_contractGet contractGETReturns one contract by its numeric id. layout=long returns the full record.
list_contractsList contractsGETLists contracts, one page at a time (page, per_page). layout=long returns the full record.
update_contractUpdate contractPUTUpdates a contract by its numeric id; only the fields sent change, an empty string clears a field.

Department, 5 operations

create_departmentCreate departmentPOSTCreates a department.
delete_departmentDelete departmentDELETEDeletes a department by its numeric id.
get_departmentGet departmentGETReturns one department by its numeric id.
list_departmentsList departmentsGETLists departments, one page at a time (page, per_page).
update_departmentUpdate departmentPUTUpdates a department by its numeric id; only the fields sent change, an empty string clears a field.

Group, 5 operations

create_groupCreate groupPOSTCreates a group.
delete_groupDelete groupDELETEDeletes a group by its numeric id.
get_groupGet groupGETReturns one group by its numeric id.
list_groupsList groupsGETLists groups, one page at a time (page, per_page).
update_groupUpdate groupPUTUpdates a group by its numeric id; only the fields sent change, an empty string clears a field.

Hardware asset, 5 operations

create_hardware_assetCreate hardware assetPOSTCreates a hardware asset (computer or server).
delete_hardware_assetDelete hardware assetDELETEDeletes a hardware asset (computer or server) by its numeric id.
get_hardware_assetGet hardware assetGETReturns one hardware asset (computer or server) by its numeric id. layout=long returns the full record.
list_hardware_assetsList hardware assetsGETLists hardware assets (computers and servers), one page at a time (page, per_page). layout=long returns the full record.
update_hardware_assetUpdate hardware assetPUTUpdates a hardware asset (computer or server) by its numeric id; only the fields sent change, an empty string clears a field.

Incident, 5 operations

create_incidentCreate incidentPOSTCreates an incident (a ticket): name is required; set requester, assignee, priority, category, site, department, due date, tags and custom fields.
delete_incidentDelete incidentDELETEDeletes a incident by its numeric id.
get_incidentGet incidentGETReturns one incident by its numeric id. layout=long returns the full record.
list_incidentsList incidentsGETLists incidents, one page at a time (page, per_page), optionally only those updated or created in a period. layout=long returns the full record.
update_incidentUpdate incidentPUTUpdates a incident by its numeric id; only the fields sent change, an empty string clears a field.

Mobile device, 4 operations

create_mobile_deviceCreate mobile devicePOSTCreates a mobile device.
delete_mobile_deviceDelete mobile deviceDELETEDeletes a mobile device by its numeric id.
get_mobile_deviceGet mobile deviceGETReturns one mobile device by its numeric id.
list_mobile_devicesList mobile devicesGETLists mobile devices, one page at a time (page, per_page).

Other asset, 4 operations

create_other_assetCreate other assetPOSTCreates a other asset.
delete_other_assetDelete other assetDELETEDeletes a other asset by its numeric id.
get_other_assetGet other assetGETReturns one other asset by its numeric id. layout=long returns the full record.
list_other_assetsList other assetsGETLists other assets, one page at a time (page, per_page). layout=long returns the full record.

Problem, 4 operations

create_problemCreate problemPOSTCreates a problem.
delete_problemDelete problemDELETEDeletes a problem by its numeric id.
get_problemGet problemGETReturns one problem by its numeric id. layout=long returns the full record.
list_problemsList problemsGETLists problems, one page at a time (page, per_page). layout=long returns the full record.

Purchase order, 4 operations

create_purchase_orderCreate purchase orderPOSTCreates a purchase order.
delete_purchase_orderDelete purchase orderDELETEDeletes a purchase order by its numeric id.
get_purchase_orderGet purchase orderGETReturns one purchase order by its numeric id.
list_purchase_ordersList purchase ordersGETLists purchase orders, one page at a time (page, per_page).

Release, 4 operations

create_releaseCreate releasePOSTCreates a release.
delete_releaseDelete releaseDELETEDeletes a release by its numeric id.
get_releaseGet releaseGETReturns one release by its numeric id.
list_releasesList releasesGETLists releases, one page at a time (page, per_page).

Role, 4 operations

create_roleCreate rolePOSTCreates a role.
delete_roleDelete roleDELETEDeletes a role by its numeric id.
get_roleGet roleGETReturns one role by its numeric id.
list_rolesList rolesGETLists roles, one page at a time (page, per_page).

Site, 4 operations

create_siteCreate sitePOSTCreates a site.
delete_siteDelete siteDELETEDeletes a site by its numeric id.
get_siteGet siteGETReturns one site by its numeric id.
list_sitesList sitesGETLists sites, one page at a time (page, per_page).

Solution, 4 operations

create_solutionCreate solutionPOSTCreates a solution (knowledge base article).
delete_solutionDelete solutionDELETEDeletes a solution (knowledge base article) by its numeric id.
get_solutionGet solutionGETReturns one solution (knowledge base article) by its numeric id. layout=long returns the full record.
list_solutionsList solutionsGETLists solutions (knowledge base articles), one page at a time (page, per_page). layout=long returns the full record.

User, 4 operations

create_userCreate userPOSTCreates a user.
delete_userDelete userDELETEDeletes a user by its numeric id.
get_userGet userGETReturns one user by its numeric id.
list_usersList usersGETLists users, one page at a time (page, per_page).

Vendor, 4 operations

create_vendorCreate vendorPOSTCreates a vendor.
delete_vendorDelete vendorDELETEDeletes a vendor by its numeric id.
get_vendorGet vendorGETReturns one vendor by its numeric id.
list_vendorsList vendorsGETLists vendors, one page at a time (page, per_page).

Warranty, 4 operations

add_hardware_warrantyAdd hardware warrantyPOSTAdds a warranty to a hardware asset.
delete_hardware_warrantyDelete hardware warrantyDELETEDeletes a warranty of a hardware asset.
list_hardware_warrantiesList hardware warrantiesGETLists the warranties of a hardware asset.
update_hardware_warrantyUpdate hardware warrantyPUTUpdates a warranty of a hardware asset; only the fields sent change.

Comment, 3 operations

create_commentCreate commentPOSTAdds a comment to a record such as an incident; is_private makes it a private comment. No notification is sent unless add_callbacks is true.
delete_commentDelete commentDELETEDeletes a comment of a record.
update_commentUpdate commentPUTUpdates a comment of a record; only the fields sent change.

Contract item, 3 operations

add_contract_itemAdd contract itemPOSTAdds an item (a covered product or license) to a contract.
delete_contract_itemDelete contract itemDELETEDeletes an item from a contract.
update_contract_itemUpdate contract itemPUTUpdates an item of a contract; only the fields sent change.

Time track, 3 operations

create_time_trackCreate time trackPOSTLogs time spent (minutes) on a record such as an incident.
delete_time_trackDelete time trackDELETEDeletes a time entry of a record.
list_time_tracksList time tracksGETLists the time entries logged on a record such as an incident.

Audit, 2 operations

list_auditsList auditsGETLists audit records (who changed what, for example a state change) across the account, one page at a time.
list_record_auditsList record auditsGETLists the audit records (change history) of one record, for example an incident.

Configuration item dependency, 2 operations

add_configuration_item_dependenciesAdd configuration item dependenciesPUTLinks several assets to a configuration item as dependencies, keyed by relationship name (the vendor example: {"Child Of": {"selected_ids": {"configuration_items": [1]}}}).
remove_configuration_item_dependencyRemove configuration item dependencyPUTRemoves one dependency between a configuration item and another asset, given the dependency id (assetLinkId), the configuration item id (sourceId) and sourceType ConfigurationItem.

Group membership, 2 operations

add_group_membersAdd group membersPOSTAdds users to a group (memberships relate a user to a group), given group_id and user_ids.
delete_group_membershipDelete group membershipDELETERemoves a membership, the link between a user and a group.

Printer, 2 operations

get_printerGet printerGETReturns one printer by its numeric id.
list_printersList printersGETLists printers, one page at a time (page, per_page).

Purchase, 2 operations

create_purchaseCreate purchasePOSTAdds a purchase (cost record) to a contract or other asset.
delete_purchaseDelete purchaseDELETEDeletes a purchase of a record.

Software, 2 operations

get_softwareGet softwareGETReturns one software title by its numeric id.
list_softwareList softwareGETLists software titles, one page at a time (page, per_page).

Task, 2 operations

create_taskCreate taskPOSTAdds a task to a record such as an incident, with a name, an assignee and a due date.
delete_taskDelete taskDELETEDeletes a task of a record.

Change request, 1 operation

create_change_requestCreate change requestPOSTRequests a change from a change catalog, which opens a change with the catalog's form. Returns the created change.

Risk, 1 operation

list_risksList risksGETLists risks, one page at a time (page, per_page).

Service request, 1 operation

create_service_requestCreate service requestPOSTRequests a service from a catalog item, which opens a service request (an incident) with the item's form. Returns the created request.

Showing the first 120 of 134 endpoints. The rest are in the product, searchable from the workflow builder and from chat.

Use SolarWinds Service Desk from Claude Code, Cursor or Codex

Connect SolarWinds Service Desk in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its SolarWinds Service Desk operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect SolarWinds Service Desk

Create your workspace
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Connect SolarWinds Service Desk once
Add your SolarWinds Service Desk connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.