Integration

Helpwise integration

Helpwise is a shared inbox for teams handling customer email, SMS, WhatsApp and social messages. List and read the conversations of your inboxes with their messages, close, move back to the inbox, mark as spam, trash or delete conversations, apply and remove tags, send or schedule SMS and WhatsApp messages (WhatsApp templates included), manage contacts and custom fields, and read the overall, team and per-tag reports. Conversations and contacts are personal data, and the send tool messages real customers. Left out: the older V0 API on another host (inbox and user lists, sending email, notes, assignment), whose answers are undocumented, the inboxes report (no route given) and website form submission. Authentication is HTTP Basic with the Helpwise API key as user name and the API secret as password (Settings, API Key).

Connect Helpwise How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in Helpwise.Built from the 26 Helpwise tools below, on the connection you add once.

What you can do with Helpwise

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Custom field, 5 operations

create_custom_fieldCreate custom fieldPOSTCreates a custom field (a name and an optional description) that contacts can hold a value for, and returns it with its id.
delete_custom_fieldDelete custom fieldDELETEDeletes a custom field.
get_custom_fieldGet custom fieldGETReturns one custom field with its description, creator, dates and visibility in every inbox.
list_custom_fieldsList custom fieldsGETLists the custom fields of the account, each with its name, description, creator and its visibility in every inbox (inbox ids and names).
update_custom_fieldUpdate custom fieldPUTRenames a custom field or changes its description.

Contact, 4 operations

create_contactCreate contactPOSTCreates a contact with names, emails, phones, company, job title and custom field values, and returns it with its id. Personal data.
get_contactGet contactGETReturns one contact: names, emails, phones, company, job title, groups, custom field values and recent conversations. Personal data.
list_contactsList contactsGETLists contacts with offset paging: names, company, job title, emails and phones. Personal data.
update_contactUpdate contactPUTUpdates a contact's names, emails, phones, company, job title and custom field values, and returns it. Personal data.

Tag, 3 operations

get_tagGet tagGETReturns one tag with its name, color, parent tag and inbox.
get_tags_reportGet tags reportGETReturns, for each tag of an inbox, the conversations carrying it and their average response, resolution and first response times over a period.
list_tagsList tagsGETLists the tags with their id, name, color, parent tag and inbox; the ids feed apply_tags and remove_tags.

Conversation, 2 operations

get_conversationGet conversationGETReturns one conversation with its messages (sender, recipients, subject, snippet, dates), contacts, tags, priority and status flags. Personal data.
list_conversationsList conversationsGETLists the conversations of one or several inboxes, page by page, filtered by folder (all, assigned, unassigned, starred, closed, spam and others): subject, snippet, contact, tags, assignee, status flags. Personal data.

Inbox, 2 operations

list_inbox_custom_fieldsList inbox custom fieldsGETLists the custom fields as seen from one inbox, each with its visibility in every inbox.
set_inbox_custom_fields_visibilitySet inbox custom fields visibilityPUTHides some custom fields in one inbox and shows others again (hideIds, unHideIds), and returns the fields after the change.

Apply, 1 operation

apply_tagsApply tagsPOSTApplies tags to conversations.

Close, 1 operation

close_conversationsClose conversationsPUTCloses up to 99 conversations at once, by id.

Delete, 1 operation

delete_conversationsDelete conversationsPUTDeletes up to 99 conversations, by id.

Move to inbox, 1 operation

move_conversations_to_inboxMove conversations to inboxPUTMoves up to 99 conversations back to the inbox, by id.

Remove, 1 operation

remove_tagsRemove tagsPOSTRemoves tags from conversations.

Report, 1 operation

get_overall_reportGet overall reportGETReturns the overall and team report for a period: new, archived and assigned conversations, daily message counts, response, resolution and first response times, CSAT, per-agent figures, heatmaps and percentiles.

Search, 1 operation

search_contactsSearch contactsGETSearches contacts by a text term, with offset paging; returns names, company, job title, emails and phones. Personal data.

Send msg, 1 operation

send_sms_or_whatsappSend sms or whatsappPOSTSends a real SMS or WhatsApp message to a customer's number from one of your SMS or WhatsApp inboxes, now or scheduled (scheduleMsg, sendAt); WhatsApp can use an approved template. An optional action can also close the conversation.

Spam, 1 operation

mark_conversations_as_spamMark conversations as spamPUTMarks up to 99 conversations as spam, by id.

Trash, 1 operation

trash_conversationsTrash conversationsPUTMoves up to 99 conversations to the trash, by id.

Use Helpwise from Claude Code, Cursor or Codex

Connect Helpwise in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its Helpwise operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect Helpwise

Create your workspace
Sign up free. Nothing to install.
Connect Helpwise once
Add your Helpwise connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.