Integration

HelpDocs integration

HelpDocs is a hosted knowledge base. List, search, read, create, update and delete help articles (HTML body, tags, draft or published, private, translations), read article versions, list, read, create, update and delete categories, read clips (reusable snippets) and permission groups, and pull analytics: views per article, daily views, searches and contact form submissions, what visitors searched for, and article feedback. Not exposed: creating, editing and deleting clips, permission group management and the chatbot source page. Authentication is a HelpDocs API key created under Settings, API and sent as a Bearer token; a Read-only key can read, and creating, updating or deleting needs a Read and Write key (Write access depends on the plan).

Connect HelpDocs How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in HelpDocs.Built from the 18 HelpDocs tools below, on the connection you add once.

What you can do with HelpDocs

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Article, 6 operations

create_articleCreate articlePOSTCreates an article and returns it. Only title is required; set is_published to publish it or keep it a draft.
delete_articleDelete articleDELETEDeletes an article. Answers success true when done.
get_articleGet articleGETReturns one article by id, with its HTML body, tags, status, category, translations and public URL.
get_top_articlesGet top articlesGETReturns how many views each article received in a time window, with the article id and title.
list_articlesList articlesGETLists the articles of the knowledge base, all statuses by default, filtered by category, tag, status, author, language, permission group or update date. Bodies are left out unless include_body is true.
update_articleUpdate articlePATCHUpdates an article and returns it. Send only the fields to change; translations in multilingual are updated per language.

Category, 5 operations

create_categoryCreate categoryPOSTCreates a category and returns it.
delete_categoryDelete categoryDELETEDeletes a category. Answers success true when done.
get_categoryGet categoryGETReturns one category by id, with its title, description, parent category and translations.
list_categoriesList categoriesGETLists every category of the knowledge base, with its id, title, description, parent and translations.
update_categoryUpdate categoryPATCHUpdates a category and returns it. Send only the fields to change; translations in multilingual are updated per language.

Search, 2 operations

get_search_termsGet search termsGETReturns what visitors searched for in a time window, per stemmed search term, with the original terms typed, the number of searches and the average number of results.
search_articlesSearch articlesGETReturns the top articles matching a search string. Private and draft articles are left out unless include_private or include_draft is true.

Clip, 1 operation

get_clipGet clipGETReturns one clip (a reusable snippet of content) by id, with its title and HTML content.

Feedback, 1 operation

get_article_feedbackGet article feedbackGETReturns the feedback visitors left on articles in a time window, in aggregate (with a happiness score from -100 to 100) and per article.

Graph, 1 operation

get_stats_time_seriesGet stats time seriesGETReturns article views, searches and contact form submissions per day in a time window.

Group, 1 operation

list_permission_groupsList permission groupsGETLists the user permission groups of the account, with their id and name. A group id filters list_articles by permission_group.

Version, 1 operation

list_article_versionsList article versionsGETLists the saved versions of an article, each with its version number, body, author and date.

Use HelpDocs from Claude Code, Cursor or Codex

Connect HelpDocs in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its HelpDocs operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect HelpDocs

Create your workspace
Sign up free. Nothing to install.
Connect HelpDocs once
Add your HelpDocs connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.