Integration

8x8 Contacts integration

8x8 Contacts (part of 8x8 Connect) stores the contacts and groups an account messages through 8x8 SMS and Messaging Apps. An agent can search, create, read, update and delete contacts (phone number, email and chat app ids, custom attributes), manage groups, add or remove contacts from a group, blacklist a phone number, and run batch jobs that import contacts from a CSV or Excel file, delete contacts, delete groups, or copy or move contacts between groups, then follow those jobs. Authentication is an API key from the 8x8 Connect portal sent as a Bearer token; the connection also holds the account id and the region domain of the account (8x8.com for Asia Pacific, 8x8.uk for Europe, us.8x8.com for North America, 8x8.id for Indonesia).

Connect 8x8 Contacts How integrations work

Ask it in chat

Say what should happen.
The workflow builds itself.

When this happens, do that in 8x8 Contacts.Built from the 20 8x8 Contacts tools below, on the connection you add once.

What you can do with 8x8 Contacts

Each of these is one operation on one endpoint, available both as a workflow step and as a tool an AI agent can call on its own. Nothing bundles several operations into one action, so what a run did stays readable afterwards.

Most endpoints run on the free plan. A few, mainly the ones that publish on your behalf, need a paid plan.

Contact, 6 operations

create_contactCreate contactPOSTCreate a contact: addresses (at least one of msisdn, email or a chat app id) is required; optional names, externalId, country, groups (up to 10) and customAttributes. Returns the contact with its id.
delete_contactDelete contactDELETEDelete one contact by id.
delete_contacts_batchDelete contacts batchPOSTDelete contacts in batch by ids or msisdns; all set to true deletes EVERY contact of the account. Starts an asynchronous batch job and returns its id and status: follow it with get_batch_job.
get_contactGet contactGETGet one contact by id: names, externalId, country, groups, addresses and customAttributes.
search_contactsSearch contactsGETSearch the account's contacts by a name or address (query), group or country, with paging (limit, offset). Returns items[] and paging totals.
update_contactUpdate contactPATCHUpdate a contact with JSON Patch operations, e.g. [{"op":"replace","path":"/firstName","value":"John"}]. Fields not named are kept. Returns the updated contact.

Group, 6 operations

create_groupCreate groupPOSTCreate a contact group with a unique name, an optional description, and isBlacklist to make it a blacklist. Returns the group with its id.
delete_groupDelete groupDELETEDelete one contact group by id.
delete_groups_batchDelete groups batchPOSTDelete groups in batch; deleteContacts true also deletes the contacts they hold. Starts an asynchronous batch job and returns its id and status: follow it with get_batch_job.
get_groupGet groupGETGet one contact group by id: name, description, contact count and blacklist flag.
search_groupsSearch groupsGETSearch the account's contact groups by name, with paging (limit, offset). Returns items[] with id, name, contact count and blacklist flag.
update_groupUpdate groupPATCHUpdate a group with JSON Patch operations, e.g. [{"op":"replace","path":"/name","value":"VIP"}]. Returns the updated group.

Group contacts, 4 operations

add_contacts_to_groupAdd contacts to groupPOSTAdd existing contacts to a group by their ids. Returns the updated group.
copy_group_contactsCopy group contactsPOSTCopy every contact of one group (from) into another group (to). Starts an asynchronous batch job and returns its id and status: follow it with get_batch_job.
move_group_contactsMove group contactsPOSTMove every contact of one group (from) into another group (to), removing them from the source group. Starts an asynchronous batch job and returns its id and status: follow it with get_batch_job.
remove_contacts_from_groupRemove contacts from groupDELETERemove contacts from a group (the contacts themselves are kept). Returns the updated group.

Batch job, 2 operations

get_batch_jobGet batch jobGETGet a contact batch job by id: its type and status.
list_batch_jobsList batch jobsGETList the account's contact batch jobs (imports, deletions, copies, moves), optionally by type, with paging (limit, offset).

Contact import, 1 operation

import_contacts_fileImport contacts filePOSTImport contacts from a CSV or Excel file (up to 30 MB), optionally into up to 10 groups. Starts an asynchronous batch job and returns its id and status: follow it with get_batch_job.

Phone blacklist, 1 operation

blacklist_phone_numberBlacklist phone numberPOSTAdd a phone number to the account's blacklist.

Use 8x8 Contacts from Claude Code, Cursor or Codex

Connect 8x8 Contacts in LiveContext, create an API key in Settings, then add the LiveContext MCP server to your client. Its 8x8 Contacts operations become tools the client can call, next to every other integration you connected.

Claude Code

claude mcp add --transport http livecontext https://livecontext.ai/mcp --header "X-API-Key: YOUR_API_KEY"

Codex (~/.codex/config.toml)

[mcp_servers.livecontext]
url = "https://livecontext.ai/mcp"

[mcp_servers.livecontext.http_headers]
"X-API-Key" = "YOUR_API_KEY"

Cursor, Claude Desktop and other JSON configs

{
  "mcpServers": {
    "livecontext": {
      "type": "http",
      "url": "https://livecontext.ai/mcp",
      "headers": {
        "X-API-Key": "YOUR_API_KEY"
      }
    }
  }
}

Set up the MCP server step by step

How to connect 8x8 Contacts

Create your workspace
Sign up free. Nothing to install.
Connect 8x8 Contacts once
Add your 8x8 Contacts connection in Settings. Every tool from this integration reuses it, and secrets are encrypted at rest and visible only to you.
Describe the job in chat
The workflow builds itself in front of you and picks the endpoints it needs. Drag the steps yourself on the canvas whenever you would rather be explicit.