Support Ticket Triage

An agent sorts every support ticket into Billing, Technical or Account and scores how sure it is. A visual board shows the whole queue, and every ticket under the confidence threshold waits for your approval before it is routed.

The workflow

What runs behind it: 12 steps, 1 screen.

Press enter or space to select a node.You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.

Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.

Uses

+1

Published by

livecontext

@livecontext

Sep 28, 2026

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